Frequently Asked Questions
Your guide to shopping the Astral collection.
What is the typical shipping timeframe for Astral orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
What materials are used in Astral garments?
We prioritize premium, sustainable materials including organic cotton, recycled polyester, and ethically sourced wool. Specific material compositions are listed on each individual product page.
Which payment methods do you accept?
Astral accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress in real-time.
Do you offer a size guide for your collections?
Yes, a comprehensive size guide is available on every product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic.